The Encoding Coordinator is a member of the Media Operations team at HBO Studios and is responsible for the ingest, transcode, tracking, quality control and distribution of file based content for clients throughout HBO. This content includes, but is not limited to social media, home entertainment, press launches and private screenings. This position works directly with clients to define requirements, troubleshoot issues and answer questions.
Monitor, process and update incoming requests through to completion.
Coordinate with internal clients to ensure requests are processed to their satisfaction.
Perform technical quality control checks on all processed files.
Deliver content digitally via various industry standard transfer solutions.
Use and maintain internal process mechanisms to facilitate back-end operations.
Collaborate with other departments within the Media Operations team to process overflow work by request.
Identify and report technical issues that impact encoding workflows. Work with Operations and Engineering to troubleshoot and test resolutions to these issues.
Collaborate with other areas of MTIS on the creation of new systems and workflows to expand the capabilities of Media Operations and its clients
Cross train with other operational areas and assist as needed for Disaster Recovery scenarios and general day to day coverage.
College Degree preferred.
At least two years of relevant experience.
Ability to multi-task, troubleshoot, prioritize and manage time wisely.
Strong communication and client services skills. Friendly can-do attitude and ability to stay calm in a high-pressure environment.
Hands-on experience with video transcoding software and digital delivery solutions.
Expert working knowledge of digital video fundamentals including: sync, time code, standards, formats, codecs and frame rates.
Experience with video, audio and sync routing; operation of broadcast tape decks a plus.
Willingness to be flexible with scheduling on short notice and put in overtime as needed. This position may require night and weekend shifts.